Account Management

An Extension of Your Team

DMP believes a productive and lasting business relationship begins with clearly understanding the client’s needs and challenges.

Our primary objective is to align our operations and processes with the client’s specific goals and business requirements. This extends beyond mail and payment processing services to service, communication, and reporting. We believe the more aligned our team is with yours, the better the outcomes. The Account Manager is also aligned with DMP’s internal departments, deploying customer client requirements and coordinating production changes on a daily basis.

Every DMP client is assigned a dedicated Account Manager who serves as the main point-of-contact for all communication between our teams. The Account Manager is proactively involved with the client starting with the onboarding process and continuing throughout our relationship together.

Account Manager Responsibilities

  • Thoroughly understand the organization, its cause, and key competitors
  • Develop strong relationships with primary contacts
  • Understand priorities, donors/constituents, current marketing initiatives, online/mail campaigns, etc.
  • Answer any questions and address issues
  • Provide in-depth performance reporting with recommendations for improvements

Experienced, Focused, Committed

DMP’s professional and proactive Account Management team drives positive relationships and performance improvements. Based on feedback, our team is both a tremendous asset and benefit for our clients.

Becca Sites – Senior Account Manager

Like many of our managers, Becca started her career at DMP working in many areas of our business including cage, audit, credit cards, and donor relations while attending school. She also worked part-time while in college and in 2009 received her degree in Business Administration and Marketing from Towson University. Soon after graduation, Becca joined DMP’s account management team. She has more than eight years of experience in our industry and understands all facets of our company. Becca always has a positive attitude and receives rave reviews from her clients on a consistent basis.

 

Molly Brandenburg – Senior Account Manager

Molly started her career at DMP as a manager in our data entry department. After demonstrating great people and strong analytical skills, she was promoted to her position as an account manager. Molly has over five years of experience in our industry, held positions in data management and customer service, and understands all facets of our company. Molly has made several improvements in our account transition process. She is extremely loyal to all of her clients and enjoys the challenges of new client projects, always analyzing ways to improve. Molly displays a courteous, positive, professional, and “can do” attitude. Her clients love her. Molly has a degree in Business Administration and Accounting.

 

Jenell Swauger – Senior Account Manager

After receiving her degree in Communications from Penn State, Jenell started her career at DMP as our cage supervisor. She now has over twelve years of experience in our industry. Jenell has worked in all areas of our business including caging, audit, data capture, donor relations, training, and acknowledgement processing. Since being promoted to account manager, Jenell has applied her experience to enhance some of our existing product offerings. She is always positive even when facing new project challenges. Jenell’s clients enjoy working with her and appreciate the extreme attention to details. Outside work, Jenell enjoys attending sporting events with her family.

 

Sunny Lybarger – Senior Account Manager

Sunny is one of our newer account managers having started in 2016. Prior to joining our team at DMP, she was the chief financial officer (CFO) for a management company. During that time, she implemented procedures to obtain the ALTA Best Practices certification as recommended by the Consumer Financial Protection Bureau. She previously has held several management and senior management positions. Her “Sunny” personality shows through to all of her clients. Due to her strong background in finance, she is able to bring an additional dimension to the account management position. Sunny has a degree in Finance and enjoys volunteering with several local veteran’s programs.

 

Alexis Ellsworth – Senior Account Manager 

Alexis is one of our newer account managers having started with us in 2016. Prior to joining our team at DMP, she worked as a teacher in middle and high schools and Alexis is currently working toward a master’s degree in College Administration. She has a complete understanding of all areas of our business including caging, audit, data capture, and improving donor relationships. Alexis is very detailed and inquisitive, making sure she can help her clients maximize their potential. Alexis has an undergraduate degree in Education and is presently training a rescue greyhound as a certified therapy animal.