Customer Care Center

Inbound Customer Calls and Emails

Organizations and businesses need solutions that incorporate all channels of communications- including phone calls and emails.

That’s why DMP provides flexible and comprehensive inbound customer care and telemarketing services. Our solutions are designed to fit specific requirements of each client. Highly-trained, professional customer care representatives understand the importance of aligning personal communication with brand standards and expectations. Customers who make a donation or have a question / comment are treated with the utmost respect and care. We assure that the call center customer experience is always positive, timely, and consistent.

Features You Expect

• Live coverage of inbound phone calls & emails
• Initial consultation and program design
• Development of scripts and production of follow-up mailings
• Database services and file maintenance
• Seamless direct transfer of inbound calls to client (if required)
• Recording donors’ phone numbers and appending to file
• Comprehensive reporting, including daily call volumes
• Positive, helpful messages and rep ‘tone’

There are many benefits to call center services. Most important are the direct customer interactions on a personal level.

Overall Benefits

• Increased response rates
• Higher average gift amounts
• Greater ROI
• Increased member engagements
• Increased sustainer enrollments
• Enhanced member relationships

DMP’s call center services operate as a transparent extension of your organization. Our cost-effective call center services save time and money- and tightly integrate with DMP’s overall online and office solutions for your organization.