Our commercial team accepts orders driven by your direct response campaigns, across all channels. DMP's multi-channel sources include online (websites, applications, mobile), lockbox (direct mail), and customer care center (phone, email). Regardless of the channel, we process each item carefully and efficiently to your requirements.
DMP's Customer Care team is an extension of your marketing staff. Our trained professionals understand customer service and the effect on your brand. Following your requirements, we respond to inbound calls and emails to deliver the best possible outcome for each customer.
DMP's Fulfillment team processes customer orders and returns, as well as other related services. We understand fulfillment directly affects customer satisfaction and relationships. That's why we focus on speed, accuracy, and efficiency to get items picked, packed, and shipped ASAP.