Commercial Services

DMP’s Commercial solutions enable businesses to outsource select services to a proven partner. Our full array of solutions provide clients with piece-of-mind and a single source for critical back-office functions. Direct mail and online services include remittance processing, customer care, and fulfillment designed to meet business needs and complement overall marketing efforts.┬áDMP operations are designed to maximize efficiency and minimize cost. Our productions teams are scalable to accommodate changes in seasonal demand for orders, payment processing,and in-bound calls. We operate as an extension of your team to determine the optimal approach to servicing your customers. The focus is always on delivering the highest ROI, utilizing the best combination of superior customer service and advanced technology.┬áMost importantly, beyond technology and production, DMP understands the importance of your unique brand and your valuable customer relationships and we work hard every day to exceed your expectations.

Direct Response Processing

Our commercial team accepts orders driven by your direct response campaigns, across all channels. DMP's multi-channel sources include online (websites, applications, mobile), lockbox (direct mail), and customer care center (phone, email). Regardless of the channel, we process each item carefully and efficiently to your requirements.

Customer Care

DMP's Customer Care team is an extension of your marketing staff. Our trained professionals understand customer service and the effect on your brand. Following your requirements, we respond to inbound calls and emails to deliver the best possible outcome for each customer.

Fulfillment

DMP's Fulfillment team processes customer orders and returns, as well as other related services. We understand fulfillment directly affects customer satisfaction and relationships. That's why we focus on speed, accuracy, and efficiency to get items picked, packed, and shipped ASAP.