Inbound Customer Calls and Emails
Organizations and businesses need solutions that incorporate all channels of communications- including phone calls and emails.
That’s why DMP provides flexible and comprehensive inbound customer care and telemarketing services. Our solutions are designed to fit specific requirements of each client. Highly-trained, professional customer care representatives understand the importance of aligning personal communication with brand standards and expectations. Customers who make a donation or have a question / comment are treated with the utmost respect and care. We assure that the call center customer experience is always positive, timely, and consistent.
Features You Expect
- Live coverage of inbound phone calls & emails
- Initial consultation and program design
- Development of scripts and production of follow-up mailings
- Database services and file maintenance
- Seamless direct transfer of inbound calls to client (if required)
- Recording donors’ phone numbers and appending to file
- Comprehensive reporting, including daily call volumes
- Positive, helpful messages and rep ‘tone’
There are many benefits to call center services. Most important are the direct customer interactions on a personal level.
- Increased response rates
- Higher average gift amounts
- Greater ROI
- Increased member engagements
- Increased sustainer enrollments
- Enhanced member relationships
DMP’s call center services operate as a transparent extension of your organization. Our cost-effective call center services save time and money- and tightly integrate with DMP’s overall online and office solutions for your organization.